Shipping & Return Info
Shipping and Lead Times
JMP Wood designs, manufactures and ships our JMP Collection items from our shop in Brooklyn, New York.
Current typical lead times are listed on each product page and depend on the specific product. Lead times are estimates and vary depending on our current project and order load. Please contact us if you have any questions or for a more specific shipping time estimate.
Orders with multiple products are shipped once all products have been manufactured. We may be able to ship some items before others if requested, but this may be subject to additional shipping costs.
Products are typically shipped via UPS Ground and you will receive a tracking number once your order has been shipped. Orders that include items over 8 feet are shipped via freight shipping.
Free shipping is offered for orders over $1776. This excludes custom orders and orders that require freight shipping (items over 8 feet long).
Please ensure that your correct shipping address has been entered. Items that are returned to us as a result of an incorrect address will be subject to additional shipping fees to re-ship.
If you would like to expedite your order, please contact us at email@example.com or 718.649.0333.
Expedited shipping options are also available at checkout. However, please keep the estimated lead times listed into account, as products need to be manufactured and packed before shipping.
Most of our products ship from New York or New Jersey. Typical UPS Ground shipping transit times (after an item has been maufactured and/or packaged) are below.
Shipping rates to the United States are calculated based on the weight of your order and your location.
Please contact us at firstname.lastname@example.org or 718.649.0333 for international shipping rates and info.
Returns and Cancellations
Since they are made to order, we are unable to accept returns or provide refunds for the following items: Wood balusters, wood newel posts, table legs and other custom or made to order items.
All products may be subject to a 30% restocking fee.
Due to credit card & transaction processing fees that are not refunded to us by our payment processor, there may be a 5% nonrefundable fee for canceled orders.
Returns must be made within 30 days. Please contact us at email@example.com or 718.649.0333 with your order number to initiate a return.
We cannot provide refunds for shipping and handling and return shipping is the responsibility of the customer. We are not responsible for lost return packages or damaged items during return transit and recommend shipping returns with a tracking number. Items returned damaged as a result of poor handling or packaging will not be credited.
Please allow up to 10 business days for credit to be issued once we receive your returned item.
If you'd like to cancel an order made in error, please contact us immediately. If an order has already been shipped, you are responsible for return shipping for return-eligible items.
Any changes to orders must be confirmed via email, so that we have a written, confirmed record of your request.
Please email or call us with any questions.
We fully inspect all merchandise while manufacturing and before shipping.
If your order arrives damaged, please call our office at 718.649.0333 or contact us at firstname.lastname@example.org immediately. Damage may have occurred during shipping. We will need to determine the cause of damage and what needs to be replaced. An inspection will need to be made by the shipping company to determine if the damage occurred during shipping. Damaged items must remain in their original box and be set aside for inspection. Please allow ample time for inspection and a decision.
We will accept returns for defective items at our discretion. Defects or damage must be reported within three days of the receipt of shipment. Please inspect items upon their delivery to ensure that no damage has occurred during shipping.
In the event that there is a delay in the receipt of your order due to a shipping problem, please call our office at 718.649.0333 or email us at email@example.com. We will contact the shipping company and attempt to resolve the problem as quickly as we can. All items are shipped with a tracking number.
JMP Wood accepts all major credits cards and PayPal for online orders. Credit card payments will be charged once the order is processed.
Prices Subject to Change
All prices are subject to change without notice. We reserve the right to refuse to honor any incorrect internet prices that may be listed in error.
Discount Codes & Gift Cards
We periodically offer discounts. Discount codes are not applicable to custom items that are not listed on our website.
We cannot make price adjustments for orders that are placed prior to discounts becoming available. We are unable to cancel previous orders to apply discounts to new orders.
We sell gift cards, which are good for store credit at JMPwood.com. Expiration date is five years after purchase. Gift cards are non-refundable.
We can create custom items or customize any of our current products. If you'd like to customize any of our stock products, please contact us.
Nature of Wood Products
While we strive to make each piece as uniform as possible and photograph products as accurately as possible, there will be some unavoidable color and grain variation in items due to the unique nature of wood.
Our wood products are unfinished and are ready to be painted or stained unless otherwise noted.
All of our products listed on our website are intended for interior use only but we can manufacture for outdoor use if needed. Please contact us for more info.