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We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you if reported within 3 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item in its original packing condition and box and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than 10 days after the delivery date.

To report damaged or defective items

  1. Login to your JMP Account and locate your item(s) under My Orders.